Frequently Asked Questions

Gemelli Collections stocks Christmas decor in Nairobi, available to order online, through WhatsApp, or to collect from our pickup point at Bihi Towers, 11th Floor Suite 2, Moi Avenue, Nairobi CBD. Browse our Christmas 2026 Decor & Lighting collection to see what is available.

Yes. Our Christmas lighting collection includes fairy and string lights for trees, windows, balconies and gardens. We deliver Christmas lights countrywide across Kenya.

Some of our lights are solar powered, while others may be plug-in or battery operated. The power type is shown on each product page. If you are unsure, message us on WhatsApp before ordering and we will confirm. You can also browse our solar lighting range.

Suitability for outdoor use depends on the product. Please check the product description or ask our team to confirm before buying. Keep electrical lights away from moisture unless they are designed for outdoor use.

Yes. For Christmas trees, we offer professional setup with a standard assembly fee of 2,000 KES. For other house decor and larger items, assembly requirements and setup depend on the specific pieces and space layout—please contact our team to discuss your setup needs.

Wipe items clean with a soft cloth, make sure they are completely dry, and pack them securely using our heavy-duty Christmas storage bags and tree storage bags to protect them from dust, moisture, and pests. Store them in a cool, dry place so they remain in pristine condition for the next festive season.

To set a festive Christmas table, browse our Chef's Collection:

• Dinner sets and charger plates
• Wine and champagne glasses
• Cutlery sets
• Table linen and placemats
• Serving trays and platters and chafing dishes

Tell us how many guests you are hosting and your budget, and we will help you choose.

Popular Christmas gifts at Gemelli Collections include dinner sets, tea sets, glassware, cushions and throws, bedding, towels and robes, home decor, kitchen appliances such as air fryers and coffee makers, and storage organisers. Message us with the recipient's interests and your budget and we will suggest options.

Yes. We can help with bulk purchases for corporate gifting, staff gifts, hotels, restaurants, Airbnbs and events. Contact us on WhatsApp or by phone with your quantities and budget, and we will recommend suitable products.

We only reserve items that have been fully paid for. Unpaid items cannot be held because stock changes quickly, especially during the festive season. To secure an item, contact our team to arrange payment and confirm availability.

Yes. Seasonal items can sell out quickly and may not be restocked before Christmas. Ordering early gives you the best choice and helps ensure delivery on time, particularly for orders outside Nairobi.

Yes. Nairobi deliveries are typically completed the same day, usually within 1 to 6 hours depending on product availability and rider availability. During the busy festive season, traffic and demand may cause delays, and our team will keep you updated.

Yes. We deliver to most locations across Kenya through trusted courier and transport partners. Deliveries outside Nairobi typically take 24 to 72 hours, though this can be longer during the festive rush. Full payment is required before dispatch, and we share your receipt and tracking details (where applicable) once your parcel is sent.

Yes. Orders delivered within Nairobi can be paid for on delivery, and orders collected from our pickup point can be paid for on collection. Orders outside Nairobi require full payment before dispatch.

For urgent orders in Nairobi you can choose Uber delivery. Payment must be completed before dispatch, and the delivery cost is paid by the customer. You can also send your own rider or courier for pickup. Please allow at least one hour from order confirmation for preparation.

Yes. Collect from Bihi Towers, 11th Floor Suite 2, Moi Avenue, Nairobi CBD, about one hour after confirming your order. Please notify us at least one hour before you arrive. If an item has to be brought from our warehouse, allow 45 minutes to 1 hour.

Our regular hours are Monday to Saturday, 8:00 AM to 6:30 PM, and we are closed on Sundays. Hours and delivery schedules may change around Christmas Day, Boxing Day and New Year's Day. You can still place orders when we are closed, and we will schedule delivery or collection for the next available date.

Our commercial storefront and pickup office is located at Bihi Towers, 11th Floor Suite 2, Moi Avenue, Nairobi CBD, Kenya.

We accept M-Pesa, IntaSend (via M-Pesa and Pesalink), debit and credit cards (processed through DPO Pay), bank transfer, bank deposit, and bank cheques.

Yes. We offer fast same-day delivery within Nairobi, typically fulfilled within 1 to 6 hours depending on your exact location and item availability. Pay-on-delivery is available for Nairobi orders.

Yes. We deliver countrywide through trusted courier partners. Deliveries outside Nairobi typically take 24 to 72 hours. Full payment is required before dispatch.

All listed catalog prices are strictly exclusive of VAT. However, to request a KRA eTIMS invoice, kindly send an email with your order details to admin@gemellicollections.com. Our team will process your request and share the invoice with you.